KNOWLEDGE BASE

Upgrading Tableau Server from User-Based to Core-Based Licensing


Product(s): Tableau Server
Version(s): All
Last Modified Date: 16 Sep 2016

Tableau Server operates on one of two license models: user-based and core-based. To successfully upgrade your Tableau Server license type from user-based to core-based, you must do the following:

  • Verify that the number of cores on your machine is equal to or less than the number of cores allowed by your license.
  • Deactivate the product key for the user-based license and then activate product key for the core-based license.

Verify the number of cores

Step 1 

Click the Start button.

Step 2 

In the search box, type Command Prompt. In the list of results, right-click Command Prompt, and click Run as administrator.

Step 3 

In the Command Prompt dialog box, type cd C:\

Step 4 

Change folders to the “bin” folder in Tableau Server directory. For example, type cd "Tableau\Tableau Server\[version]\bin".

Note: Replace [version] with the version of Tableau Server running on the machine.

Step 5 

Type the tabadmin licenses –p command. This command will provide you with a single numeric value which corresponds to the number of cores on the machine.

Important: If the result of this command shows that your system has more cores than the cores licensed in the new product key, it is imperative that you do not proceed with the steps below. Please contact Tableau Support and send a screenshot of the Command Prompt dialog box that shows the command’s output.

Deactivate and activate license

If the output of the above command is equal to or less than the number of licensed cores on your machine, then you can deactivate the current product key and successfully activate the new product key.

Step 1 

In the Command Prompt dialog box, type the tabadmin stop command to stop Tableau Server.

Note: Do not close this dialog box.

Step 2 

Click the Start button, and then select All Programs> Tableau Server > Manage Product Keys.

Step 3 

In the Manage Product Keys dialog box, select the product key(s) and then click the Deactivate button to deactivate the current user-based product key(s).

Step 4 

Click the Activate button, enter the product key in the Activate Tableau Server dialog box, and then click the Activate button again to activate the new core-based product key.

Step 5 

In the Command Prompt dialog box, type tabadmin start command to Start Tableau Server.

Step 6 

Type tabadmin status -v to verify Tableau Server is running again.

Step 7 

Log in to Tableau Server with your administrator user name and password, and click Server > Settings > Licenses. The new product key displays with the number of cores in the license being used.

Did this article resolve the issue?