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Tableau Desktop Activation Troubleshooting


Product(s): Tableau Desktop
Version(s): All
Last Modified Date: 16 Aug 2016

During activation of Tableau Desktop, you may see the following error messages

Function flxActCommonLicSpcPopulateFromTS returned error 50030, 71521, 0
Or
No license found for 'TableauDesktop'

To resolve this issue, try the following solutions in the order listed below.

Note: For information on troubleshooting Tableau Server, see Tableau Server Activation Troubleshooting.

Solution 1: Verify the date and time

Verify the date and time on your computer is correct. If your computer is set to a date earlier than the current date, Tableau Desktop cannot be activated.

Solution 2: Verify FlexNet Licensing Service is installed (Mac OS only)

Step 1 

Select Go > Applications > Utilities > Terminal.

Step 2 

List the contents of the FlexNet directory using the following command: 

ls /Library/'Application Support'/'FLEXnet Publisher'/Service/11.12.0/FNPLicensingService

If the command returns nothing or a "No such file or directory" message, the FlexNet Licensing Service is not installed. To install the FlexNet Licensing Service, see Error "The FlexNet licensing service is not present on the system" Activating on Mac.

Solution 3: Verify FlexNet Licensing Service has started

If the date and time on your computer are correct and (if Mac OS) FlexNet is installed, verify the FlexNet Licensing Service is running.

 

Mac OS

Step 1 

Select Go > Applications > Utilities > Terminal.

Step 2 

Change to the FlexNet directory using the following command: 

cd /Applications/Tableau.app/Contents/Frameworks/Flexnet

Step 3 

Verify the FlexNet Licensing Service is running and save the output of the command to a file on your desktop using the following command: 

./custactutil -view > /users/$(whoami)/Desktop/licresults.txt

 

Windows OS

Step 1 

Click the Start button and select All Programs > Accessories > Run.

Step 2 

Type services.msc and click OK.

Step 3 

Verify that FlexNet Licensing Service 64 (64-bit) or FLEXNet Licensing Service (32-bit) is listed as Started in the Status column. If FlexNet is not listed as Started, right-click the service and then select Start.

Note: If the Start option is not available (grayed out), the service may be set to Disabled. To enable the service, follow these steps:

  1. Right-click FlexNet Licensing Service, and select Properties.

  2. From the Startup type drop-down list, select Manual.

  3. Click the Start button, and then click OK.

Solution 4: Repair trusted storage

If the FlexNet Licensing Service is installed and running, you may need to repair the Tableau license key information located in Trusted Storage.

 

Mac OS

Step 1 

Select Go > Applications > Utilities > Terminal.

Step 2 

Change the directory to the FlexNet location using the following command: 

cd /Applications/Tableau.app/Contents/Frameworks/Flexnet

Step 3 

Repair the trusted storage using the following command:

./custactutil -localrepair

Step 4 (if needed)

If the Trusted Storage repair is not successful, contact Tableau Support and provide the licresults.txt file you created in Solution 3, step 3.

 

Windows OS

Step 1 

  • Tableau 7.0 and earlier: Download and extract the utility from the Customer Activation Utility article.
  • Tableau 8.0 and later: No download is required; proceed to step 2. The utility comes with Tableau and is located in the bin folder.

Step 2 

Open a command prompt with administrator privilege and change the directory to where the activation utility is located. For example:

cd C:\Program Files\Tableau\Tableau <version>\bin

Note: If you installed 32-bit Tableau on a 64-bit operating system, the path will be C:\Program Files (x86)\Tableau\Tableau <version>\bin.

Step 3 

Repair the trusted storage using the following command:

Type the following commands: custactutil -localrepair

Step 4 (if needed)

If the Trusted Storage repair is not successful, type the following command to create a file called LicResults.txt in the same directory that the utility files were extracted to.

custactutil -view > LicResults.txt

Step 5 

Send Tableau Support the LicResults.txt file, or a screen shot of the command prompt window showing the results of the command.

 

Alternate Search Terms:50030, 71521, activation, can't activate
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