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Resolving "No Users. Invalid Filter." Error


Product(s): Tableau Server
Version(s): 6.1
Last Modified Date: 19 Jun 2014

Article Note: This article is no longer actively maintained by Tableau. We continue to make it available because the information is still valuable, but some steps may vary due to product changes.



After upgrading to Tableau Server 6.1, users that should be listed in the Groups page appear to be missing and a "No Users. Invalid Filter" error message displays. To resolve this error, you must edit the solrconfig.xml.templ file, and then restart Tableau Server again.

To edit the solrconfig.xml templ file

Step 1

Navigate to the Tableau Server solrconfig.xml.templ file in Tableau\Tableau Server\6.1\templates\solr\conf directory of the Programs and Files folder.

For example, on a 32-bit machine, this file may be located in C:\Program Files\Tableau\Tableau Server\6.1\templates\solr\conf. On a 64-bit machine, this folder might be located in C:\Program Files (x86)\Tableau\Tableau Server\6.1\templates\solr\conf.

Step 2

Right-click the solrconfig.xml.templ file, select Copy to make a copy of the file, and then paste this file to another location in case you need it as a backup.

For example, paste the file to your Desktop.

Step 3

Double-click the solrconfig.xml.templ file, and change the following:

Step 4

Save and close the solrconfig.xml.templ file.

Step 5

Click the Start button, click All Programs, and then click Tableau Server 6.1.

Step 6

Click Stop Tableau Server.

Step 7

Click the Start button.

Step 8

In the search box, type Command Prompt, in the list of results, right-click Command Prompt, and then click Run as administrator.

Step 9

Type cd c:\ to change the drive directory to C:

Step 10

Change directories until you are in the "bin" folder in the Tableau directory.

For example, on a 32-bit machine type: cd C:\Program Files\Tableau\Tableau Server\6.1\bin. On a 64-bit machine type: cd C:\Program Files (x86)\Tableau\Tableau Server\6.1\bin.

Step 11

Type the following to integrate the changes you made in Step 3:

tabadmin config

Step 12

Navigate to the solrconfig.xml file in Tableau\Tableau Server\data\tabsvc\config\solr\conf directory of the Programs and Files folder.

For example, for a 32-bit machine, this folder may be located in C:\Program Files\Tableau\Tableau Server\data\tabsvc\config\solr\conf . For a 64-bit machine, this folder might be located in C:\Program Files (x86)\Tableau\Tableau Server\data\tabsvc\config\solr\conf .

Step 13

Double-click the file and verify the changes you made in Step 3 are in this file.

Step 14

Click the Start button, click All Programs, and then click Tableau Server 6.1.

Step 15

Click Start Tableau Server.

Step 16

Log in to the Tableau Server administrator account, and click Groups under the Administration navigation area to verify that users are displaying in each group.

Alternate Search Terms:How Toempty group missing users
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