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Resolving Issues with Background Images


Product(s): Tableau Desktop, Tableau Public
Version(s): All
Last Modified Date: 16 Aug 2016

Article Note: This article is no longer actively maintained by Tableau. We continue to make it available because the information is still valuable, but some steps may vary due to product changes.


In your Tableau view, you may want to include a background image; for example, a company logo or a map.

You can do this by following the instructions in Adding Background Images in Tableau Desktop Help.

This article addresses some common issues with the image appearance or behavior after you follow the directions in the Help.

Image does not appear

If the image does not appear in the view after you add it, check the following:

  • Make sure that the data showing on your view reflects the fields that were set in the Add Background Image dialog box.
  • Review the axis. Make sure the scale contains the values you used when you loaded the image.

    If the x-axis is set from 60,000 to 750,000 and the data points fall in a range of 20 to 300, the image does not fall in the range you specified.

    In the image shown in the next section, the correct ranges would be 305,000 for the y-axis (Profit) and 2,200,000 for the x-axis (Sales).

  • Review the fields in the Rows and Columns shelves. Make sure the fields are set as a dimension, not AVG or SUM.

Image appears distorted

If the image is stretched, compressed, or otherwise not correctly scaled, make sure that you have locked the aspect ratio.

Step 1

  • Tableau 8.0: Select Map > Background Images and then select the data source.
  • Tableau 7.0: Select Data > Background Images.

Step 2

In the Background Images dialog box, complete these steps:

  1. In the list, select the image, and then click Edit.
  2. In the Edit Background Image dialog box, on the Options tab, select the Lock Aspect Ratio check box.
  3. Click OK in the Edit Background Image dialog box and then again the Background Images dialog box.

Image is too large or not fully visible

If your image seems to be scaled larger than actual size, or only a small section of the image is visible, this may indicate that the Tableau view is zoomed to the area with data. To show the full picture, you can modify the axis or you can make sure the image is always shown.

Step 1

  • Tableau 8.0: Select Map > Background Images and then select the data source.
  • Tableau 7.0: Select Data > Background Images.

Step 2

In the Background Images dialog box, complete these steps:

  1. In the list, select the image, and then click Edit.
  2. In the Edit Background Image dialog box, on the Options tab, select the Always Show Entire Image check box.
  3. Click OK in the Edit Background Image dialog box and then again the Background Images dialog box.

Image appears upside down or reversed

Verify that the x-axis and y-axis are set up correctly.

Step 1

  • Tableau 8.0: Select Map > Background Images and then select the data source.
  • Tableau 7.0: Select Data > Background Images.

Step 2

In the Background Images dialog box, complete these steps:

  1. In the list, select the image, and then click Edit.
  2. In the Edit Background Image dialog box, reverse the X Field and Y Field. For example, if Sales is selected for X Field, and Profit for Y Field, select Profit for X Field and Sales for Y Field.
  3. Click OK in the Edit Background Image dialog box and then again the Background Images dialog box.

Step 3

If the image still is reversed in the view, right-click each axis and select Edit Axis.

Step 4

In the Edit Axis dialog box, under Scale, clear the Reversed check box.

 

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