KNOWLEDGE BASE

Download and Install Tableau Products


Product(s): All
Version(s): All
Last Modified Date: 29 Apr 2016

When you purchase a Tableau product, you receive a welcome email that explains how to download and install the software.

Use the user name and password that are provided in the welcome email to log in to the Customer Portal to get the software and your product key.

Follow the instructions below to download and install your products.

Note: You can also go to the Alternate Download Site to find links to download a specific version of Tableau Desktop and Tableau Server.

You can also install Tableau Desktop using a quiet install from the command line. For instructions about how to perform a quiet install, see Performing a Quiet Installation of Tableau Desktop or Tableau Reader in the Tableau Knowledge Base.

Step 1 

Go to the Alternate Download Site. Alternatively, if you have access to the Customer Portal, do the following:

  1. Sign in to the Customer Portal using your e-mail address and the password provided by Tableau.

  2. Click the My Keys link.

  3. In the Products Key column, copy the product key for the Tableau product you want to install.

    Note: If you have not received your sign-in information, click the Help link.

Step 2 

In the list of installation files, click the link to the latest product and version to download Tableau. Alternatively, in the Customer Portal, under Product Downloads, click the link to the product you want to download.

Note: If you are running Tableau Server in your environment, Tableau Desktop should be running the same version. For example, if Tableau Server is version 9.3, Tableau Desktop should be version 9.3 as well; whether Tableau Desktop is running on a Windows computer or a Mac computer does not matter. For complete details on version compatibility, see Desktop and Server Compatibility. If you need to use a past release, past releases are available from the Alternate Download Site. If you're already signed into the Customer Portal, click the Alternate Download Site link.

Step 3 

On Windows computers, you are prompted to save or run Tableau Desktop.exe. On a Mac, TableauDesktop.dmg is copied to your Download folder.

Step 4 

On Windows, when the download finishes, double-click the installer file to begin the installation. Follow the on-screen instructions to install the product.

For Tableau Desktop 9.3 for Windows, the first screen looks like the following:

When you install Tableau Desktop 9.3, the following database drivers are installed by default:

  • MySQL (Microsoft Visual C++ redistribute is automatically installed as a prerequisite.)

  • Microsoft SQL Server

  • PostgreSQL

  • Amazon Redshift

For more information about the database driver versions that apply to the different versions of Tableau, see Drivers & Activation.

To view the list of drivers, click Customize. The screen looks like the following:

To install Tableau Desktop 9.3 without automatically installing the drivers, clear the check box for the drivers.

For Tableau Desktop 9.2 versions and earlier, the first screen looks like the following:

On a Mac, you will be prompted to drag the Tableau Desktop icon to your Applications folder:

For Tableau Server, the first screen looks like the following:

Step 5 

When you are done installing Tableau, you must activate and register the product. Click Activate the product.

Step 6 

Important: If you are upgrading versions and have paid your maintenance since the last time you completed offline activation, please contact Tableau Customer Service first. If you are working offline, refer to the Offline Activation Help article for information on how to activate Tableau.

Click the text box and press Ctrl + V (Cmd-V on a Mac) to paste your product key. You can also right-click (control-click on a Mac) in the text box and select Paste. Then click, Activate.

Note: Your product key should be saved on the clipboard from step 3. If it is not, repeat steps 1-3 to copy the product key from the Customer Portal.

Step 7 

Click the Register button to continue with the registration process.

Step 8 

Register the product by typing your name, company, email address, and any other information. Then click the Register button.

Step 9 

When registration is successful, click Continue to start using the product.

If you are installing Tableau Server, see the Server Help for more detailed instructions on installing and setting up the Server. For example, to set up a distributed environment, you must return to the portal and download the Tableau Server Worker installer. The Server Help explains how to install and set up both your primary and worker computers for this kind of installation.

 

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