Resolving “Server not licensed to connect…” message

Product(s): Tableau Server
Version(s): 8.1, 8.0, 7.0
Last Modified Date: 19 Jun 2014

Article Note: This article has been archived and is no longer actively maintained by Tableau. We continue to make it available because the information is still valuable, but some steps may vary due to product changes.

After performing an action on a workbook in Tableau Server, such as updating an extract, accessing a view, or publishing the workbook, you may see the following error:

The server is not licensed to connect to [datasourcetype] data sources.

Typically, this error message appears when Tableau Server has not been restarted after a new product key is activated. To resolve this error, restart Tableau Server using the tabadmin command line tool.

Restart Tableau Server

Step 1

Sign in to the Tableau Server machine as a local administrator, either directly or through a Remote Desktop connection.

Step 2

Open the Command Prompt as an administrator and change to the Tableau Server bin directory.

cd C:\Program Files\Tableau\Tableau Server\<version>\bin

Note: If you installed 32-bit Tableau Server on a 64-bit operating system, the path will be C:\Program Files (x86)\Tableau\Tableau Server\<version>\bin

Step 3

Run the following commands:

  1. tabadmin stop
  2. tabadmin start
  3. tabadmin status -v
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