Activating Tableau Desktop in Citrix

Product(s): Tableau Desktop
Version(s): All
Last Modified Date: 16 Aug 2016

Article Note: This article is no longer actively maintained by Tableau. We continue to make it available because the information is still valuable, but some steps may vary due to product changes.

Setting up and using Tableau Desktop in a virtual environment like Citrix is similar to using Tableau Desktop in a non-virtual environment. From a business standpoint, you will need to ensure that there is only one named user for each Tableau Desktop product key, and that the system is auditable. From an implementation standpoint, review the following activation and registration considerations.


The installation process for Tableau Desktop in a Citrix environment is the same for a non-Citrix environment. During installation, you are prompted to enter the Tableau Desktop product key and then register the product.


After you install Tableau Desktop, you will need to activate the product using the product key. The Tableau activation process uses the internet to connect to the Tableau licensing service to track product usage. For more information, see steps 7-11 of the Downloading Tableau Products article. If the Citrix server is not connected to the internet, you might need to perform an offline activation. For more information, see the Activating Tableau Offline article.

Note: Because Tableau Desktop product operates on a named user licensing model, you need to have a product key for each person that uses Tableau Desktop.


Each user that opens the application for the first time is required to register.


Before reprovisioning a Citrix server, make sure to deactivate Tableau Desktop. For more information about deactivating Tableau Desktop, see steps 1-3 in the Upgrading Tableau Desktop article. After reprovisioning the Citrix server, you must active and register Tableau Desktop again.

Note: If you do not deactivate Tableau Desktop before reprovisioning the Citrix server, you might see a "max extra activations" error. For more information, see Error "max extra activations exceeded".


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