KNOWLEDGE BASE

Worker Status Is Degraded and Repository Is Down


Published: 24 Dec 2013
Last Modified Date: 20 Mar 2017

Issue

The Tableau Server repository might be down on a worker and the following additional symptoms might occur:
  • You are not able to add users to newly created groups and projects.
  • Users, groups, and projects might not appear in searches.

Environment

  • Tableau Server 8.0 - 8.3
  • Distributed environment with multiple repositories and data engine processes

Resolution

  1. Stop the primary Tableau Server. For more information, see tabadmin stop.
  2. On the primary Tableau Server, navigate to Start > Tableau Server <version> > Configure Tableau Server to open the Tableau Server Configuration dialog box.
  3. On the Servers tab, highlight the worker, click Edit, remove the Repository and Data Engine processes from the worker, and then click OK twice.
  4. After removing the processes, start the primary Tableau Server. For more information, see tabadmin start.
  5. Check that everything appears to be working, then stop the primary Tableau Server. 
  6. On the primary Tableau Server, navigate to Start > Tableau Server <version> > Configure Tableau Server to open the Tableau Server Configuration dialog box.
  7. On the Servers tab, highlight the worker, click Edit,  re-add the Repository and Data Engine processes from the worker, and then click OK twice.
  8. Start the primary Tableau Server.
These steps will allow the good repository and data engine to copy over to the affected worker.

Cause

The synchronization process between the active and standby repository and/or data engine did not complete successfully.  

Additional Information

Please note the file store must be activated first.
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