KNOWLEDGE BASE

Computer Running Tableau Server Worker Running Out of Disk Space


Published: 14 Mar 2014
Last Modified Date: 21 Jul 2016

Issue

The computer running a Tableau Server worker might run out of space on the hard drive, causing Tableau Server to become inaccessible. After files are removed to create more disk space and Tableau Server is restarted, the computer might rapidly run out of disk space again.

Environment

  • Tableau Server 
  • High availability configuration

Resolution

Manually remove files from the TableauTemp and Vizqlserver\Logs folders
  1. On the computer running the Tableau Server primary, stop Tableau Server. For more information, see tabadmin stop in Tableau Help.
  2. On all computers running Tableau Server, including workers, delete all files from the C:\ProgramData\Tableau\Tableau Server\data\tabsvc\vizqlserver\Logs folders.
  3. On all computers running Tableau Server, rename the C:\ProgramData\Tableau\Tableau Server\data\tabsvc\temp\TableauTemp folder.
  4. Restart the computers running the workers.
  5. After the computers running the workers have started, restart the computer running the primary.
  6. Delete the renamed C:\ProgramData\Tableau\Tableau Server\data\tabsvc\temp\TableauTemp folders on all computers.
    Note: This step may take more than one hour to complete.
Note: If Tableau Server is not installed on drive C, replace C: in the file paths above with the appropriate drive letter.

 

 

Cause

This behavior is a known issue that has been corrected in more recent releases.

Empty tde_* folders are generated in the data\tabsvc\TableauTemp directory on the computer running the worker. These files are generated at a rapid pace and are not removed, causing the available disk space to decrease and the worker to become inaccessible. 

After you manually remove the folders, more empty folders are generated, causing the worker to run out of disk space repeatedly.
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