KNOWLEDGE BASE

Worker Processes Vizql, Backgrounder and Data Engine are "Unlicensed"


Published: 26 May 2016
Last Modified Date: 15 Feb 2017

Issue

Worker processes vizql, backgrounder, and data engine have an "unlicensed" status even though the firewall has been turned off and Tableau Server has been restarted. 

Environment

Tableau Server 9.3

Resolution

Verify that ports 27000-27009 are not blocked and, using tabadmin, restart Tableau Server on the primary server. 

If the issues persists, then change the licensing port to 27010.

Cause

The default port for licensing is blocked or unavailable.
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