KNOWLEDGE BASE

Workbooks Connected to Olap Cube Data Sources Hang When Executing Queries and/or Fail To Load


Published: 30 Sep 2016
Last Modified Date: 03 Jan 2017

Issue

When attempting to open or publish views connected to SSAS cube after upgrading to Tableau Server 10.0, the data source hangs and fails to load. 

Additionally the following errors might occur in both Tableau Desktop and Tableau Server: 
Error retrieving property 0x00000008.

Environment

  • Tableau Desktop 9.3.4 - 9.3.7, 10.0.0 - 10.0.1
  • Tableau Server 9.3.4 - 9.3.7, 10.0.0 - 10.0.1, 10.1.0 - 10.1.1
  • Oracle Essbase
  •  SSAS cube

Cause

This behavior is related to a known defect (ID: 556208) that has been fixed in the release 9.3.8, 10.0.2, and 10.1.3 of Tableau Desktop and Server.
Did this article resolve the issue?