KNOWLEDGE BASE

Workbook With User Filters are Displayed with a Generic Image When Published to Tableau Server


Published: 07 Jun 2017
Last Modified Date: 08 Jun 2017

Issue

When a workbook with a user filter is published to Tableau Server with a group selected under "Generate Thumbnails as User", the thumbnail displays as a generic image instead of an image of the report.

Environment

Tableau Server 10 and later versions

Resolution

When selecting a value for the "Generate Thumbnails as User" field, make sure to select a user or group that has, in the user filter, explicitly been granted permission to see the data.

Cause

This is the expected behavior when the user or group selected in the "Generate Thumbnails as User" does not have permission to see the data. Such a behavior happens even though all members of the selected group have permission to see the data. Unless the group itself has explicitly been granted permission in the user filter, the generic icon will show up as though a user/group with no permissions was selected.
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