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When selecting filters an "Internal Error - An unexpected error occurred and the operation could not be completed" is Displayed Changing Filters after being Upgraded from an Earlier Version


Published: 30 Jan 2018
Last Modified Date: 30 Jan 2018

Issue

When changing filters after upgrading from an earlier version of Tableau Desktop or Server, the following error message occurs when selecting a filter:
 
"Internal Error - An unexpected error occurred and the operation could not be completed."

Environment

  • Tableau Server 10.3.2
  • Tableau Desktop 10.3.2

Resolution

Upgrade to Tableau Desktop and Tableau Server 10.3.3 or later. 


 

Cause

This behavior is related to a known issue, ID 669829, that has been fixed in version 10.3.3 and later versions of Tableau Desktop and Server.

Additional Information

Message in Tableau Desktop Logs:
"Internal Error - An unexpected error occurred and the operation could not be completed."

Message in Tableau Server logs:
"Entry failed to match itself in the cache, don't add it to the cache!"
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