KNOWLEDGE BASE

Web Page Object Linked to Local File Blank After Publishing


Published: 25 Feb 2013
Last Modified Date: 19 May 2016

Issue

When viewing a dashboard published with a web page object connected to a local html file, images might load in Internet Explorer but not in other browsers.

Environment

  • Tableau Server
  • Tableau Online
  • Tableau Public
  • Mozilla Firefox
  • Google Chrome
  • Local, non-hosted web object

Resolution

Change the link to the web object from a network path to a Uniform Resource Identifier (URI). For example, a local path looks similar to the following:
file://filesrv01/home/jdoe/example-document.html

A Uniform Resource Identifier (URI) looks like the following:
http://tableau.domain.com/files/example-document.html

Cause

For security reasons, most browsers have cross-scheme restrictions that prevent an HTTP page from accessing a FILE page.

Additional Information

Internet Explorer can access the local file under the following conditions:
  • The Active Directory user has network permissions to access the files.
  • The Tableau Server URL is added to the Intranet security zone or trusted sites.
Did this article resolve the issue?