KNOWLEDGE BASE

Web Data Connector Extracts do not Refresh on Tableau Server on Linux on Ubuntu


Published: 19 Dec 2017
Last Modified Date: 09 Mar 2018

Issue

Web Data Connector data sources fail to refresh when published to Tableau Server on Linux 10.5 running on Ubuntu.

Environment

  • Tableau Linux on Server
  • Ubuntu

Resolution

Option 1

As a Tableau Server Administrator, upgrade to Tableau Server 10.5.1. For more information, see Upgrading Tableau Server in Tableau Help. 

Option 2

Install Tableau Server on Linux on Centos, or refresh Web Data Connector extracts on using Tableau Desktop and publish to Tableau Server on Linux.

Cause

There is a dependency conflict between the libraries Tableau Server on Linux uses to connect to Web Data Connectors and the libraries included with Ubuntu, which is resolved in version 10.5.1.
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