Last Modified Date: 09 Aug 2017
- Tableau Desktop
- Tableau Server
- MS SQL Server
ResolutionAfter confirming that your environment has been successfully configured for Kerberos, complete the following steps:
- Open Tableau Desktop and select 'Help > Settings and Performance > Clear Saved Server Sign-ins'. This will clear all old connection information from Tableau Desktop.
- Run the following command from a command prompt run as Administrator on the computer running Tableau Desktop:
The above command will clear Kerberos user tickets off of the system.
- Launch Internet Explorer in Private mode, and navigate to the Tableau Server URL. This step prevents any active sessions or cookies from being brought back in during the Kerberos authentication process.
- Launch Tableau Desktop and sign into Tableau Server.
- Open a new connection to the data source.
- Publish this data connection or workbook to Tableau Server, and confirm that 'Viewer Credentials' is now an Authentication option.
CauseThis behavior is related to a known issue which is currently under investigation.
Additional InformationBefore attempting resolution, confirm that the Tableau Server environment and database have been successfully configured for Kerberos.
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