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"Verifying Tableau" Message Persists and Install Does Not Complete


Published: 12 Jan 2016
Last Modified Date: 06 Feb 2017

Issue

When installing Tableau Desktop on a Mac, the below message displays, and install does not complete: 
Verifying "Tableau"
User-added image

Environment

  • Tableau Desktop
  • Mac OS

Resolution

Open Tableau Desktop with full permissions. 
  1. Right-click (or Control-click) Tableau Desktop and choose Open 
  2. When the "Are you sure you want to open it?" warning displays, choose Open again. 

Cause

Mac OS X Gatekeeper is preventing Tableau Desktop from launching.

 

Additional Information

If no "Open" option is available, ensure to go to System Preferences to change the Gatekeeption options. 

For more information about the Gatekeeper, see OS X: About Gatekeeper 
 
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