Last Modified Date: 06 Sep 2016
- Tableau Server 9.0.and newer
- Active Directory
ResolutionUpdate the nickname used for the new domain.
tabcmd listdomainsto review all domain records in Tableau Server.
tabcmd editdomainto update any incorrect domain records.
CauseIt is currently not possible for Tableau Server to query NetBIOS name of remote domain, and thus Tableau Server has to deduce it. Tableau Server simply uses the latest component of the FQDN (i.e. “us” from “us.company.com”) as a nickname, as this is what Active Directory uses by default when new domain is created.
Additional InformationThe following results might also be found in the server logs after attempting to add the user from the new domain:
INFO com.tableausoftware.domain.user.service.InternalUserActions - Site role was updated to Interactor for user <user name> in domain <old domain name>
INFO com.tableausoftware.domain.user.service.UserManagementService - Auth user Axxxx importing AD user <user name>@<new domain name> (SiteRole: Interactor, IsAdmin: null).
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