KNOWLEDGE BASE

User Display Names Do Not Update after an Active Directory Sync


Published: 11 Aug 2015
Last Modified Date: 04 Aug 2016

Issue

When synchronizing users with a updated Display Name in Active Directory, the display names do not change in Tableau Server.

Environment

Tableau Server 9.0.3 - 9.0.4

Resolution

Option 1

  1. Upgrade to Tableau Server 9.0.6 and later versions. For more information, see Upgrading Tableau Server
  2. Open a command prompt as administrator, navigate to the Tableau Server bin directory and run the following commands:
tabadmin stop
tabadmin set vizportal.adsync.update_system_user true
tabadmin configure
tabadmin start

Option 2

Delete any affected users from Tableau Server and then re-import from the Active Directory.

 

Cause

This behavior is related to a known issue that has been corrected in more recent releases.
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