KNOWLEDGE BASE

URL Action Does Not Open a PDF File


Published: 20 Dec 2013
Last Modified Date: 30 Oct 2015

Issue

In a 64-bit version of Tableau Desktop or Tableau Reader 8.1, when you try to use a URL action to open a PDF file, the webpage pane of the dashboard might display a black X or is blank.

Environment

  • Tableau Desktop 8.1 (64-bit)
  • Tableau Reader 8.1 (64-bit)

Resolution

Use the 32-bit version of Tableau Desktop 8.1.

Cause

Tableau Desktop and Tableau Reader use Internet Explorer to perform a URL action. The 64-bit versions of Tableau Desktop and Tableau Reader use the 64-bit version of Internet Explorer. To display a PDF as a result of a URL action, Internet Explorer must use an Adobe Reader browser add-on, which only comes in a 32-bit version.
 
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