KNOWLEDGE BASE

UP or DOWN Alert Emails Are Sent for Data Engine on a Worker


Published: 21 Apr 2015
Last Modified Date: 02 Sep 2016

Issue

UP or DOWN alert emails are received indicating Data Engine on a worker is down.

and the clustercontroller.log file on the affected worker indicates the following:

<timestamp> pool-13-thread-2   ERROR : com.tableausoftware.cluster.dataengine.DataengineServiceMonitor - Dataengine connection error to <workername>:27043
java.net.SocketTimeoutException: connect timed out

Environment

Tableau Server 9.0.0

Resolution

Contact your network administrator to ensure network connection between workers is stable at all times.

Cause

The worker could not reach the primary.
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