KNOWLEDGE BASE

Unresponsive Tableau Desktop User Interface in Windows


Published: 09 Nov 2015
Last Modified Date: 29 Nov 2017

Issue

 After upgrading to a new version of Windows, some Tableau Desktop elements, for example the drag and drop functionality, may become unresponsive. 

Environment

  • Tableau Desktop 9.1 and later 
  • Windows

Resolution

Check for the presence of touch-screen or touch-pad utility tools, or any "extra" software that may be pre-installed on the machine, but is not necessary for the organization's work:
  1. Start Windows Task Manager by pressing CTRL+SHIFT+ESC.
  2. Close the running processes on the Processes tab one at a time by right-clicking and selecting "End task", and then test the Tableau UI's functionality, for example drag-and-drop functionality, to confirm that things work as expected.
  3. Software known to cause the issue include, but are not limited to:
    • WRITEit and other touch screen utilities
    • AgentInstall64
    • Colligo
    • HP UFT  
  4. Once the software causing the issue has been identified, uncheck the option for the add-in or disable the software (if possible).

Cause

Another application is interfering with the user interface functions of Tableau Desktop.
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