KNOWLEDGE BASE

Unexpected Blank Space on Published Views on Mobile Devices


Published: 22 Aug 2017
Last Modified Date: 11 Oct 2017

Issue

When creating a device preview in Tableau Desktop where the Default layout is set to Automatic size, and checking and unchecking the Tableau Mobile App box, then the dashboard has a large unexpected gray space. When the dashboard is published, this blank space also appears in the published view on the mobile device.

Environment

  • Tableau Desktop 10.3.0-10.3.1
  • Tableau Server 10.3.0-10.3.1
  • Device preview layouts

Resolution

Option 1

Upgrade to Tableau Desktop 10.3.2 and Tableau Server 10.3.2. For more information, see Upgrading Tableau Desktop and Upgrading Tableau Server in Tableau Help. 

Option 2

If you are unable to upgrade, a possible workaround would be to use a fixed size for the Default layout.

Cause

This behavior has been fixed in later versions of Tableau Desktop and Tableau Server. 
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