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Uncaught Script error for "analytics-client" for Google Chrome browser


Published: 04 Oct 2017
Last Modified Date: 04 Oct 2017

Issue

Uncaught Script error for "analytics-client" is appearing when accessing Tableau Online/Server using Google Chrome browser. Error:
 
An Unexpected Error Occurred. If you continue to receive this error please contact your Tableau Server Administrator.

session ID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Uncaught Script error for "analytics-client.min" 

http://requirejs.org/docs/errors.html#scripterror; 
Modules=analytics-client.min; RequireType=scripterror

Environment

  • Tableau Online
  • Tableau Server
  • Google Chrome browser

Resolution

  • Check if the error happens when accessing Tableau Online/Server using Google Chrome browser, while not happening using other browsers such as Internet Explorer.
  • Check [Development Tools] > [Console] in Google Chrome (can be opened by pressing Ctrl+Shift+I), when the error message is displayed.
    • If "net::ERR_BLOCKED_BY_CLIENT" is shown in the Console window, this might be caused by add-in tools such as "AdBlock".
    • Disable the add-in tool and check if the error message has disappeared.
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