KNOWLEDGE BASE

Unable to use the Data Export Function in Tableau Server


Published: 13 Apr 2018
Last Modified Date: 13 Apr 2018

Issue

When trying to download full data from a View connected to cube data sources in Tableau Server, the following error might occur: 

"Uncaught TypeError: tabBootstrap.ViewerBootstrap.get_instance(...).get_sessionBeingCleared is not a function' is displayed"

Environment

  • Tableau Server 10.5.0
  • Tableau Online
  • Cube Data source

Resolution

As a Tableau Server Administrator, upgrade to Tableau Server 10.5.3. For more information, see Upgrading Tableau Server in Tableau Help. 

Cause

This behavior is related to a known issue (ID: ) which has been fixed in a recent release of Tableau Server and Tableau Online. 
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