KNOWLEDGE BASE

Unable to Sign Out of Tableau Server When Migrating Workbook


Published: 18 Aug 2014
Last Modified Date: 09 Sep 2016

Issue

When migrating a workbook to another Tableau Server, or between sites within the same Tableau Server, the option to sign out of the server is unavailable.

Environment

  • Tableau Server 
  • Tableau Desktop
  • Published Data Source

Resolution

Update the data source for the workbook.
  1. Connect to the workbook in Tableau Desktop.
  2. In the Data pane, right-click on the data source and select Tableau Data ServerEdit Server and Site Path....
  3. Connect to the data source in the new Tableau Server environment.
  4. Re-publish the workbook (this will automatically publish the workbook to the new server environment). 

Cause

When the data source is published to a Tableau Server environment, it is not possible to sign out of of that server environment until the data source is replaced locally, or pointed to the intended server environment. 
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