KNOWLEDGE BASE

Unable to Sign in to Tableau Server Using Safari on iOS


Published: 06 Oct 2014
Last Modified Date: 23 Nov 2015

Issue

When you try to sign in to Tableau Server using Safari on iOS 8, Safari might prompt for credentials repeatedly, and you might not be able to sign in to Tableau Server.

Environment

  • Tableau Server
  • Secure Sockets Layer (SSL)
  • Automatic logon (SSPI) enabled
  • Safari
  • iOS 8

Resolution

Use one of the following workarounds:
  • If Guest user is not enabled on Tableau Server, use the following URL to access Tableau Server:
    https://<TableauServerName>/auth/
  • If Guest user is enabled on Tableau Server, append the following parameter to the view URL:?:embed=yes. For example:
    https://<TableauServerName>/views/<WorkbookName>/<ViewName>?:embed=yes

Cause

This behavior is related to a known issue with iOS 8. 
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