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Unable to Sign In to Tableau Server Using UPN


Published: 03 Oct 2013
Last Modified Date: 02 Jun 2016

Issue

When you try to sign in to Tableau Server using the user principle name (UPN) instead of the fully qualified domain name (FQDN), you might not be able to sign in.

Environment

  • Tableau Server
  • Active Directory

Resolution

Use one of the following workarounds:
  • Configure Tableau Server to use SAML, which can accommodate the UPN attribute. For more information, see SAML in Tableau Server Help.
  • If the user is on the same domain as Tableau Server, do not specify a domain name.

Cause

The ability to sign in to Tableau Server using the UPN is not currently available.
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