KNOWLEDGE BASE

Unable to Run Tableau Prep in Citrix Non-Persistent Environment


Published: 16 Apr 2018
Last Modified Date: 24 Apr 2018

Issue

When trying to run Tableau Prep in a non-persistent Citrix virtual environment, an error message similar to the below may be received:
 
           "Error "max activations exceeded""

Environment

  • Tableau Desktop
  • Tableau Prep
  • Windows and Mac

Resolution

Citrix must be installed on a persistent virtual machine and you will need to ensure that there is only one named user for each Tableau Prep product license key.

Registration

Each user who opens the Prep application for the first time is required to register.

 

Cause

Tableau Prep does not yet have the ability to be configured to run in non-persistent virtual environments. However, the Prep product license key has several copies by default, but it will max out of available key copies if run in a Citrix non-persistent virtual environment. (In other words, Prep may run for a while until there are no more keys.)
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