Unable to Refresh SurveyMonkey Web Data Connection via Tableau Bridge
Published: 07 Feb 2018 Last Modified Date: 20 Oct 2022
Issue
When entering credentials in Tableau Bridge for a published Web Data Connection to SurveyMonkey, the following error occurs:
Incorrect user name or password for this data source. Confirm that you have the appropriate permissions and re-enter your credentials.
Additionally, if a refresh is run through Tableau Bridge, the refresh will fail.
Environment
Tableau Cloud
Tableau Bridge
Web Data Connector connection to SurveyMonkey
Resolution
As a workaround, manually refresh the data in Tableau Desktop using Refresh from Source.
Cause
SurveyMonkey uses OAuth (third party authentication). Tableau Bridge requires direct username/password authentication to the database in order to perform automated refreshes.
Thank you for providing your feedback on the effectiveness of the article.