Unable to Refresh SurveyMonkey Web Data Connection via Tableau Bridge
Published: 07 Feb 2018
Last Modified Date: 07 Feb 2018
IssueWhen entering credentials in Tableau Bridge for a published Web Data Connection to SurveyMonkey, the following error occurs:
Incorrect user name or password for this data source. Confirm that you have the appropriate permissions and re-enter your credentials.
Additionally, if a refresh is run through Tableau Bridge, the refresh will fail.
- Tableau Online
- Tableau Bridge
- Web Data Connector connection to SurveyMonkey
ResolutionAs a workaround, manually refresh the data in Tableau Desktop using Refresh from Source.
CauseSurveyMonkey uses OAuth (third party authentication). Tableau Bridge requires direct username/password authentication to the database in order to perform automated refreshes.