KNOWLEDGE BASE

Unable to Refresh SurveyMonkey Web Data Connection via Tableau Bridge


Published: 07 Feb 2018
Last Modified Date: 07 Feb 2018

Issue

When entering credentials in Tableau Bridge for a published Web Data Connection to SurveyMonkey, the following error occurs:

Incorrect user name or password for this data source. Confirm that you have the appropriate permissions and re-enter your credentials.

Additionally, if a refresh is run through Tableau Bridge, the refresh will fail.

Environment

  • Tableau Online
  • Tableau Bridge
  • Web Data Connector connection to SurveyMonkey

Resolution

As a workaround, manually refresh the data in Tableau Desktop using Refresh from Source.

Cause

SurveyMonkey uses OAuth (third party authentication). Tableau Bridge requires direct username/password authentication to the database in order to perform automated refreshes.
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