KNOWLEDGE BASE

Unable To Log Out of Tableau Server with SAML Enabled


Published: 06 Nov 2015
Last Modified Date: 07 Mar 2016

Issue

When logging out of Tableau Server configured for SAML with Active Directory Federation Services, the logout might fail and the following error message might occur: 

User authenticated at IdP different from User specified in the Request message.

Environment

  • Tableau Server
  • SAML
  • Active Directory Federation Services (ADFS)

Resolution

Upgrade Tableau Server to 9.1.3, 9.2.2 or later version. For more information, see Upgrading Tableau Server

Cause

Prior to Tableau Server 9.1.3 and 9.2.2, the NameID attribute was not sent with SAML logout requests.
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