KNOWLEDGE BASE

Unable to Load Workbook After Publication Using SAP BW


Published: 14 Oct 2016
Last Modified Date: 14 Oct 2016

Issue

After publishing a workbook to Tableau Server, the workbook does not load. Instead, it displays a spinner in the Publish Workbook Results or browser window.

Environment

  • Tableau Desktop
  • Tableau Server
  • SAP NetWeaver Business Warehouse

Resolution

  1. Log in to the Tableau Server machine using the Run As User account that Tableau Server uses to run its services, and connect to SAP BW using the SAP Logon application.
  2. Validate that the connection is successfully, and republish the workbook.

Cause

This issue can occur if the Tableau Server Run As User account is not the account that was used to establish the initial SAP connection from the SAP Logon application on the Tableau Server machine.
Did this article resolve the issue?