KNOWLEDGE BASE

Unable to Import New Users in Active Directory to Tableau Server


Published: 19 Aug 2016
Last Modified Date: 22 May 2017

Issue

When attempting to sync to Active Directory, less than the total number of users in a group are being imported.

Additionally, you are not able to find new users when attempting to add them individually.

Environment

Tableau Server

Resolution

Work with your Tableau Server Administrator to investigate the Active Directory and determine if there is an issue with these users on the domain controller.

Cause

The Active Directory domain controller may not contain the users.
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