KNOWLEDGE BASE

Unable to Filter a Dashboard When Using an URL Filter


Published: 14 Apr 2017
Last Modified Date: 20 Sep 2017

Issue

When a filter is added to the URL of a dashboard, and if this dashboard is linked to a live database connection, the following behaviors might occur:
  • When using Tableau Server 10.1.4, adding a filter to the URL does not land in the data-source authentication page, but the following error occurs instead: 
An unexpected error occurred. If you continue to receive this error please  contact your Tableau Server Administrator.
  • When using Tableau Server 10.1.7, the authentication page is shown (and no error message occus), however the view is shown unfiltered after authenticating.

Environment

Tableau Server

Resolution

Option 1

As a Tableau Server Administrator, upgrade to Tableau Server 10.3.3 ; 10.2.5 ; 10.1.11 or 10.0.13. For more information, see Upgrading Tableau Server in Tableau Help.

Option 2

Create an extract connection instead. For more information, see Extract Your Data.

Cause

This behavior is related to a known issue (ID: 640360) that has been fixed in a recent release of Tableau Server. 
Did this article resolve the issue?