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Error "Unable to connect to the file" in published workbook referencing TableauTemp directory


Published: 11 Aug 2016
Last Modified Date: 25 Sep 2017

Issue

The following error occurs when trying to load a published view:

Unable to connect to the file "C:\ProgramData\Tableau\Tableau Server\data\tabsvc\temp\TableauTemp\...". Check that the file exists and that you have sufficient access privileges for it. 

 

Environment

  • Tableau Server
  • Excel

Resolution

  • Ensure that the Tableau Server Run As User has permissions on the Tableau Server directories: Verify Folder Permissions
  • Ensure the Run As User is a local administrator on the computer running Tableau Server.

Cause

The Run As User does not have the necessary permissions to access Tableau Server directories. 
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