KNOWLEDGE BASE

Unable to Connect to SAP Central Instance from Tableau Server


Published: 28 Jun 2017
Last Modified Date: 28 Jun 2017

Issue

Tableau Server is unable to connect to SAP Central Instance (load balancer).  When loading a workbook connected live to SAP, there are repeated prompts for credentials. 

Environment

  • Tableau Server
  • SAP NetWeaver Business Warehouse

Resolution

Ensure that the Tableau Server RunAsUser has explicit access to the following and the paths are included in the system environment variables:
  • SAP .ini file
  • C:\Windows\System32\drivers\etc\services


 

Cause

SAP requires permissions to the C:\Windows\System32\drivers\etc\services folder.
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