KNOWLEDGE BASE

Unable to Change Server Name in Connection Dialog Box


Published: 08 Jul 2013
Last Modified Date: 12 Dec 2016

Issue

When you try to open a workbook downloaded from server, the Tableau Server Sign in dialog box opens with the Server field dimmed and showing the name of the server from which the workbook was downloaded.

Environment

Tableau Desktop

Resolution

  1. Open the workbook.
  2. When prompted to sign in to Tableau Server, click Cancel, and then click Yes.
  3. In the Tableau Server Data Connection dialog box, type in the correct server name and your credentials, and then click Connect.
  4. Type in your password again, click Sign in, and then click OK.

Cause

When opening a workbook downloaded from Tableau Server, the workbook attempts to connect to the same server from which the workbook was downloaded.
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