KNOWLEDGE BASE

Unable to Access Tableau Online or Tableau Public


Published: 01 Oct 2014
Last Modified Date: 01 Jul 2016

Issue

When you try to access Tableau Online or Tableau Public, it might not be possible to access the sign in page, or after you sign in to Tableau Online or Tableau Public, you might be signed out again, and the following error might occur:
 
Session timed out due to inactivity.

Environment

  • Tableau Online
  • Tableau Public

Resolution

Tableau Online and Tableau Public might be undergoing maintenance. Check the Tableau Online and Tableau Public service status on the TABLEAU TRUST - CURRENT STATUS page.
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