KNOWLEDGE BASE

Unable to Access Status Page as Site Administrator on Tableau Server


Published: 17 Aug 2016
Last Modified Date: 22 Nov 2016

Issue

As a site administrator, when you try to access the Tableau Server Status page you receive one of the following errors: 
That page could not be accessed. The server is down. Contact the server administrator.

OR 

That page could not be accessed. Either it does not exist, or you do not have the necessary permissions.

Environment

Tableau Server 10.0.0

Resolution

Option 1

Upgrade to Tableau Server 10.0.1. For more information, see Upgrade Tableau Server. 

Option 2

Manually navigate to the correct URL
  • For a Single Site Server: http://<servername/domain>/#/status
  • For a Multiple Site Server: http://<servername/domain>/#/site/<SiteName>/status
  • If the server is set up for multiple sites, have a server administrator assign the affected site admin's user any site role on a second site.

Cause

This behavior is related to a known issue that has been fixed in a later version.
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