KNOWLEDGE BASE

Unable to Access "My Content" and "My Account Settings" Pages


Published: 10 Jan 2017
Last Modified Date: 16 Feb 2017

Issue

The My Content and My Account Settings pages of Tableau Server failed to load if your username contains special characters.

Environment

  • Tableau Server 10
  • Local authentification

Resolution

Option 1

Upgrade to Tableau Server 10.0.7 or 10.1.5. For more information, see Upgrading Tableau Server.

Option 2

Update the URL with the correct encoding for the special character. For example, in a case of a backslash; use %5C.

 

Cause

This behavior is related to a known issue (ID: 602882) that has been fixed in a recent version of Tableau Server. 
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