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Unable to Access Embedded Dashboard On Tableau Online Using Internet Explorer


Published: 11 Jun 2015
Last Modified Date: 14 Nov 2016

Issue

When accessing an embedded dashboard on Tableau Online using Internet Explorer, the sign-in window may close and the dashboard may fail to load. 

Environment

  • Tableau Online
  • Internet Explorer 11
  • Embedded Dashboard 

Resolution

Option 1

Add the Tableau Online URL to the browser security zone: 
  1. Open Internet Explorer and select the settings menu, and then "Internet Options". 
  2. Select the "Security" tab, "Trusted sites" and then the "Sites" button. 
  3. Add the following URL to the list of trusted websites: https://*.online.tableau.com.

Option 2 

Use a browser that follows cookie standards, such as Firefox or Chrome. 

Option 3 

Access the views directly from the Tableau Online user interface, rather than embedded. 

Cause

This behavior is due to how Internet Explorer handles cookies through its Internet Zones. 
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