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Tooltips Do Not Change


Published: 14 Dec 2015
Last Modified Date: 23 Feb 2017

Issue

When moving the mouse cursor from one data point to another, tooltips might not change. 

Environment

Tableau Server 9.0, 9.1.1, 9.1.2, 9.2.0

Resolution

Upgrade to Tableau Server 9.1.9, 9.2.4, 9.3.0, 10.0.0 or a later version. For more information, see Upgrading Tableau Server.

Workaround, if unable to upgrade for any reason, until upgrade can be implemented:
        Disable "client side rendering" using the following tabadmin command options:
  • tabadmin stop 
  • tabadmin set vizqlserver.browser.render false  
  • tabadmin config 
  • tabadmin restart 
Client Side Rendering Online Help entry:
https://onlinehelp.tableau.com/current/server/en-us/browser_rendering.htm


 

Cause

In Tableau Server, tooltips in published workbooks updated inconsistently when hovering between marks.
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