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Error "The product is unable to start due to a problem with the product binaries" Installing Tableau Reader


Published: 15 Mar 2014
Last Modified Date: 30 Nov 2016

Issue

When installing Tableau Reader, the following error might occur:
 
The product is unable to start due to a problem with the product binaries.
Please uninstall the product and try installing again.

Environment

Tableau Reader

Resolution

Option 1

In the Windows Trusted Root Certification Authorities, confirm that VeriSign Class 3 certification authorities exist.

User-added image
If the certificates exist, they may be out of date. To update them, visit the Microsoft Download Center and search for updates to root certificates. Download and install the update for your Windows version.

For more information, see Manage Trusted Root Certificates in Microsoft TechNet and Microsoft Download Center.

Option 2

Work with your IT team to disable User Account Control (UAC) for the user account. After disabling UAC, reinstall Tableau Reader.

Cause

The digital signatures of some Tableau Reader core files cannot be verified because of an untrusted VeriSign certificate.
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