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Tableaucom and Bridge Refreshes Fail when Tabprotosrv is terminated by SRM due to Exceeding Allowed Memory Usage


Published: 01 Feb 2018
Last Modified Date: 05 Mar 2018

Issue

After Tableau Desktop 10.5 upgrade, refreshes run with the Tableau Command-Line Utility and Bridge fail with the error:
 
The connection to the data source might have been lost.

Logs indicate process was terminated after the system exceeded allowed memory usage across all processes.

Environment

  • Tableau Desktop 10.5
  • Tableau Online
  • Extract refreshes being run with Tableau Command-Line Utility or Tableau Bridge.

Cause

There was an issue wherein Tableau processes were unexpectedly ended during refresh in environments with high memory usage. Additonally, this behavior is related to a known issue (ID: 734896) which has been fixed in a recent release of Tableau Desktop. 
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