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Tableau Server Users License Level does not Update after Adding or Updating Licenses


Published: 24 Apr 2018
Last Modified Date: 24 Apr 2018

Issue

After adding or updating licenses on Tableau Server, the license levels available to users may not immediately update.

Environment

Tableau Server 2018.1 or later

Resolution

Restart Tableau Server to initiate a licensing check, or wait until the automated licensing check is run at 03:00 server time.

Cause

A licensing check must run to update the license levels available to users. The licensing check runs when Tableau Server is restarted - a standard step when adding licenses - and at 03:00 server local time.
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