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Tableau Server Unlicensed After Upgrade On Amazon Marketplace Images


Published: 04 Apr 2016
Last Modified Date: 06 Jul 2016

Issue

After upgrading Tableau Server on Amazon Marketplace Images (AMI), Tableau Server is unavailable for users to login and appears unlicensed in the log files.

Environment

  • Tableau Server
  • Amazon Marketplace Images (AMI)

Resolution

To return Tableau Server to a licensed state:
  1. Start a new AMI instance with the version of Tableau Server installed that was previously in use.
  2. Restore your Tableau Server backup file.
  3. Verify content and users were successfully transferred.
  4. Terminate the previous AMI instance. 

Cause

AMI Tableau Server instances cannot be upgraded due to licensing constraints on Amazon Marketplace.
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