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Tableau Desktop won't start


Published: 27 Mar 2018
Last Modified Date: 27 Mar 2018

Issue

Unable to launch Tableau Desktop.

Environment

  • Tableau Desktop 10.5.1
  • Windows 7
  • Expired Maintenance

Resolution

Delete the expired Fulfillment through the following command prompts:
  • cd C:\Program Files\Tableau\Tableau 10.5\bin
  • custactutil -view
  • custactutil -delete [Fulfillment ID]

Cause

Tableau Desktop has an expired maintenance key in the trusted storage, which is preventing it from launching.

Additional Information

A valid trial extension or a permanent license must also be in place.
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