KNOWLEDGE BASE

Tableau Desktop Misaligned and Menus Inaccessible When Launched via Citrix


Published: 02 Aug 2017
Last Modified Date: 02 Aug 2017

Issue

When launching Tableau Desktop via Citrix launcher, if the window moves from its original location, black bars appear on the sides of the window causing it to become misaligned, and parts of the menus are inaccessible.

Environment

  • Tableau Desktop 
  • Windows 10
  • Windows R2 Server
  • Citrix launcher

Resolution

Work with your IT team to make sure correct software versions are installed that resolve "Window Spanning" issue.

Cause

Known issue with Citrix Launcher and Windows Server used as VM.

Additional Information

The below posts from Citrix forums have solutions which worked for some users: 
https://discussions.citrix.com/topic/387273-black-background-while-dragging-window/ 
https://discussions.citrix.com/topic/257230-how-to-disable-monitor-spanning/ 
https://discussions.citrix.com/topic/244870-dual-monitor-issue-applications-wont-go-more-than-half-in-second-screen/ 
These solutions differ depending on environment. Work with your IT to test resolutions that are best fit for the environment where Citrix is installed.
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