KNOWLEDGE BASE

Tableau Desktop License Usage Administrative View Blank Within Tableau Server


Published: 24 Aug 2016
Last Modified Date: 25 Aug 2016

Issue

After configuring Tableau Desktop client(s) for License Reporting to the Tableau Server, the Tableau Desktop License Usage administrative view is blank on the Tableau Server.

Environment

  • Tableau Desktop 10.0.0
  • Tableau Server 10.0.0

Resolution

To determine if the Tableau Desktop functionality has been configured correctly, perform the following:

1. Within Tableau Desktop, navigate to 'Manage Product Keys'
2. Copy down the Tableau Desktop Product Key for future reference
3. Deactivate the Product Key 
4. Activate the Product Key
5. Within Tableau Server:
a. Navigate to 'Tableau Desktop License Usage' Administrative View
b. Refresh the Administrative View
c. Confirm whether or not Licensing Reporting statistics are present
 
* If statistics are present within the Administrative View, Tableau Desktop License Reporting statistics should accurately display every 8 hours after the Tableau Desktop's intial configuration

Cause

Tableau Desktop pushes license data every eight hours to the Tableau Server while running. If the time during which the Tableau Desktop client is configured and when the "Tableau Desktop License Usage' Administrative View is accessed is less than eight hours, no statistics for that client will be present and the view will be blank.
Did this article resolve the issue?