KNOWLEDGE BASE

Tableau Desktop Interface Elements Unresponsive


Published: 23 Aug 2013
Last Modified Date: 27 Apr 2016

Issue

Certain Tableau Desktop interface elements might become unresponsive:
  • Show Me button and panel
  • +/- hierarchy expansion controls in fields on the Rows or Column shelves
  • Drop down menus in shelves
  • New Worksheet and New Dashboard buttons

Environment

  • Tableau Desktop
  • Windows 7

Resolution

Change display DPI setting back to the default 100%.
  • Go to Control Panel.
  • Select Appearance and Personalization.
  • Click Display.
  • Change the setting to Smaller - 100% (default).

Cause

The display DPI setting was set to a custom setting.
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